Privacy Policy

WebRQ ("we", "our", or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our website and services.

1. Information We Collect

We may collect the following types of information:

  • Name and company information
  • Email address
  • Phone number
  • Billing information
  • Website URLs and project details
  • Technical information related to support requests
  • Server, hosting, or CMS access credentials provided for support purposes

2. How We Use Your Information

Your information may be used to:

  • Provide requested services.
  • Respond to inquiries and support requests.
  • Develop, maintain, or repair your website.
  • Process quotations and invoices.
  • Improve our services and customer experience.
  • Communicate important service updates.

3. Website Access Credentials

For development, maintenance, migration, or troubleshooting services, you may provide access to your website, hosting account, server, database, FTP, SSH, or CMS administration panel.

These credentials are used solely for delivering the requested services and are handled with strict confidentiality. We recommend changing passwords after project completion if required by your internal security policy.

4. Cookies

Our website may use cookies to improve functionality, remember user preferences, analyze website traffic, and enhance your browsing experience. You may disable cookies through your browser settings if preferred.

5. Third-Party Services

We may use trusted third-party providers such as hosting companies, payment processors, analytics services, cloud platforms, or communication tools to deliver our services. These providers maintain their own privacy policies and security practices.

6. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain business records.

8. Information Sharing

We do not sell, rent, or trade your personal information. Information will only be shared when:

  • Required to provide our services.
  • Required by applicable law or legal process.
  • Authorized by you.

9. Your Rights

You may request to:

  • Access your personal information.
  • Correct inaccurate information.
  • Update your contact details.
  • Request deletion of your personal data where legally permitted.
  • Withdraw consent for future communications.

10. Children's Privacy

Our services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal information from children.

11. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage users to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. The latest version will always be published on this page.

13. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us through our Contact page. We will respond as soon as reasonably possible.